Please, please do a thorough search of database for participants names when adding folks to your course reports – we are finding duplicate records with certifications across different accounts.
This note is highlighted in the 
Guide: How to Register a Skill Course.
Some of you are not taken the time to adequately search the database – by last name or first name or email – Names are often misspelled (from previous instructors course reports) so you have to play detective here.
Participants are confused when they don’t see all their certs in the accounts and Graham is spending a lot of time pulling his hair out these days trying to fix and update database properly.
Tthanks for your attention to this.
PC Admin (i.e. Graham)
