Office Staff Update

This week we said goodbye to Heather Young our office administrative assistant who’s contact ended.  I along with the PC Board would like to thank Heather for her many contributions to Paddle Canada and the members.   We are in the process of hiring new staff to take on an expanded role in supporting both the member services and management in the office. We hope to have the position filled by mid May.

We are experience a backlog of messages from members during this time of transition.  Thank you for your patience.

Nous sommes heureux de vous annoncer le nouveau site web en français pour les membres francophones.  S’il vous plaît signet ce site. Nous mettrons ce lien bientôt a PaddleCanada.com.

We are happy to announce the french members website for our francophone members. We will update the link on PaddleCanada.com very soon.

Instructor Course Registration and Invoicing

There are currently two issues with instructor course administration.  We are working on the solutions with our web team.  In the meantime please note:

• fees paid by organization is not functioning properly, so instructors candidates still pay their $90 or $10 upgrade fee for existing members upon registration. Alternatively Course Directors may add existing Instructor Candidate account holders to the course report thereby bypassing fees for now. Contact the office for more help on this.
• there is an error with the invoicing of Instructor courses which are acting like Skill courses and charging skill fees.  Please contact office to void the invoices in your accounts and mark your courses as completed.

Clinic Registration and Reports

Clinics are registered by clicking the Clinic check box in the Add Course registration page.

Please register and run your clinics but leave them unreported at this time.  The clinic reporting function of numbers and invoicing of $5 for clinics is not ready at this time.  We will advise you later this season when you can report them. In the meantime please keep track of your clinics and numbers (adult and youth) in the meantime.

Certifications Are Now Automated and Electronic!!

Participants will now receive electronic certifications by email with a download link.  This automatic email notice gets sent upon payment of your skill course invoice or for instructor courses upon submission of the course report. Certifications will also be available under My Membership -> My Certification in participants accounts by clicking on the course name.

Alternatively instructors can go to My courses -> Find the Course then click on Report. The Instructor can resend certification to student manually if needed by clicking on “Send Certification” link

Certification Expiry Dates

Please disregard certification expiry dates posted in your account for the time being. Certification expiry dates are currently set from 4 years from your original course dates so do not accurately reflect you maintaining that cert yet and you teaching at that level in the last 4 years.  The responsibility is still on you to make sure your certifications are being maintained.  We are in the process of updating this feature in Phase 2 launch of the website. It’s a fairly complex expensive computer programming logic to track our certification maintenance requirements.

How Come There Are No Electronic Certifications For Older Certs ?

Electronic certifications are a new feature and can only be generated by this new website. Therefore any certifications imported from our old Paddlbuzz.ca site do not have electronic PDF’s associated with them.
Thanks for reading.
Graham Ketcheson
[email protected]