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Frequently Asked Questions for Instructors

*French Steps to Reporting Courses at Bottom of Page / *Les étapes françaises pour signaler les cours au bas de Page

  1. Login, click Instructor Services, click My Courses
  2. Click Add New Course
  3. Fill in all the course info
    1. Want to increase awareness of your course? Click ‘ON’ for ‘Advertise this course on the Paddle Canada Find a Course website’. The default is turned OFF.
  4. Click Save (Course ID must be created before you start teaching. This sanctions your course and will make you eligible for insurance during the time-span indicated in your Course ID)
  5. The next screen is where you Add Participants (Click ‘Report’ on the right hand side on the My Courses screen)
  6. Search by last name or Member Number for your participant
    * This is to ensure you do not create a duplicate account for someone who already has a Paddle Canada account from previous courses.
  7. If an account appears for that persons first and last name and the email address matches, click Add. If the email address is out of date or a spelling mistake is present, you can add the person to your course report and edit their email address by click ‘Edit Profile’ by their name in your course report after you’ve added their account to your course report.
  8. If no results appear, click ‘Add A New Participant’ – this will create them a Paddle Canada account, and an email will be sent to them with their temp password
  9. Once you have added in all your participants, their course status will default to ‘Incomplete’
  10. Wait till the course is finished
  11. Within two weeks of the course finishing, go into your course list and update everyone’s status
    1. Full Pass, Conditional Pass (please write reason why) and Incomplete (please write reason why)
    2. if you want to award someone a lower level award, keep them at Conditional Pass or Incomplete and then choose the lower level award from the drop down menu.
  12. Click ‘Submit This Report’
  13. Pay Course Invoice

1. Course ID created: Sanctioned stage
2. Course submitted: Invoiced stage
3. Invoice paid: Completed stage

Please ensure you have added your signature in under your Profile (Dashboard – Edit Profile) on your Instructor account, so that the signature will appear on the electronic certificates that will be emailed out. The Instructor listed as ‘Instructor #1’ on the Course ID details is the name and signature that will appear on the email certificate. Please make sure your Instructor #1 has inputted their signature into their personal PC instructor account before you report the course.

  1. Login, click Instructor Services, click My Courses
  2. Click Add New Course
  3. Fill in all the course info
    1. decide if you want the candidates to pay their own fees to Paddle Canada, or if you the Course Director wants to pay their fees on their behalf.
    2. if you want to pay their fees, please click ‘Fees Paid by Course Director’
    3. Want to increase awareness of your course? Click ‘ON’ for ‘Advertise this course on the Paddle Canada Find a Course website’. The default is turned OFF.
  4. Click Save (Course ID must be created before you start teaching. This sanctions your course and will make you eligible for insurance during the time-span indicated in your Course ID)
  5. Communicate to your participants that they need to sign themselves up for Instructor courses (this must be done before the course start date). Please provide them with your Course ID.
  6. They can do so by going to paddlecanada.com and clicking ‘Join Today’ at the bottom of the homepage, or by using their existing Paddle Canada account, under ‘My Memberships’ – ‘Instructor Candidate’
  7. Once you have all your participants in your class list, their course status will default to ‘Incomplete’
  8. Wait till the course is finished
  9. Within two weeks of the course finishing, go into your course list and update everyone’s status
    1. Full Pass, Conditional Pass (please write reason why) and Incomplete (please write reason why)
    2. if you want to award someone a lower level award, keep them at Conditional Pass or Incomplete and then choose the lower level award from the drop down menu.
  10. Click ‘Submit This Report’.
  11. Pay Course Invoice if applicable (if you selected Fees Paid by Course Director).

*Instructor courses should go straight to Completed if ‘Fees Paid by Candidate’ is chosen when creating the course.

Please ensure you have added your signature in under your Profile (Dashboard – Edit Profile) on your Instructor account, so that the signature will appear on the electronic certificates that will be emailed out. The Instructor listed as ‘Instructor #1’ on the Course ID details is the name and signature that will appear on the email certificate. Please make sure your Instructor #1 has inputted their signature into their personal PC instructor account before you report the course.

  1. Login to your Course Director account, click ‘Instructor Services’ then ‘My Courses’
  2. Click Add A New Course
  3. Fill in all the course details and click the box for ‘Clinic Only – No Certification Will Be Awarded’
  4. Click Save
  5. Next screen is where you will add in how many people you taught (Clinics only require # of participants, not full names)
  6. Click Submit This Report
  7. Course ID will go to Invoiced Stage
  8. Click Instructor Services – View My Invoices
  9. Pay the $5 invoice.
  10. Clinic will then go to the Completed stage.

This fourth type of course is being developed by our web team over the Winter with the ongoing Phase-2 launch of our members database. If you are a Course Director or Instructor Trainer running a Certification Maintenance Clinic over the Winter, please contact Nathan at the Paddle Canada head office ([email protected]) before your clinic starts and Nathan will advise you on the current procedure for CM clinic reporting until the database is set-up to report CM clinics from a Course Director’s account.

For postal codes: use Canada Post Find a Postal Code.

For emails: Course directors must know the unique individual email address of each participant, in order to be able to create a Paddle Canada account for them and add them to the Course ID list. Their email address acts as their account username for logging in, as well as allows them to receive an email certificate if they received a Full Pass in your course.

We understand the challenges of this for spouses that share the same email address, children & youth, and northern communities. The current work around for this is to put in [email protected] so that you can proceed with adding them to your course list. If is very important to note however that they will not receive an email certificate in this case or be able to access their PC account without a valid email. It is vital to then give them a hard copy certificate if they passed your course. You can find hard copy certificates in your Instructor account, under Instructor Services, Instructor Resources, Certification Cards.

Please try to encourage each person to provide you with a unique individual email address for them for their PC account creation. There is a new Children & Youth Waiver form posted under the Waiver section in your Instructor account that includes an email address request from the parent or legal guardian.

There are many purchase discounts offered to instructor members from many manufacturers.

You need to be a current paid up instructor member for the season before you can access the order discounts.

To access the details of each pro purchase program you will want to first login to your Members Account at here with your account email and password. If you have forgotten your password you can always have a new one resent to you using the Forgot My Password link.

Once logged in Visit Instructor Purchase Program link under the Instructor Services and Instructor Resources menu. Here you will find all the info and contact details on how to access the discounts and place the orders. Each one is a bit different.
Place your order, enjoy your new products and promote them to your course participants proudly. We suggest finding out who your local dealers are, for the products you order, so you can send any potential customers their way.

If you require further information, please email [email protected].

Only current paid members for the current year have access to the Instructor Services menu including My Courses management options. If you have already paid the annual membership fee and still don’t see this menu option, please email, or call our office during Eastern Standard Time business hours.

There may be an issue with the status of your account. This may be due to your profile reading account status of “Instructor Candidate”. Please contact the office for help.

There is no age restriction for PC courses or clinics. If the participant is under 18 years of age, there is a different Under the Age of Majority Paddle Canada Waiver that needs to be signed by them and their parents (see Waiver link in your members area).

It’s up to you as the Course Director or the paddling school you work for, to set the policy on ages for certain programs. Canoeing has been taught with kids as young as 5 or 6 yrs of age but kayaking often starts around ages of 8 and up depending on availability of appropriately sized gear and boats. Stand Up Paddleboarding would be ages 8 or older again when appropriately sized gear and boards is available.

There is no age policy for when parental accompaniment is necessary or not, that’s up to you to set a policy as needed as an instructor.

There is a Paddle Canada certification card that can be given upon completion of the course.

This can happen in two ways:  digital certifications by email (which is generated upon course report and once invoice has been paid) or hand delivered cards in which case it is your responsibility to provide them to participants.

Paddle Canada does not mail out cards or badges to participants.

There are two types of certificates available to you for download and print in your Members Area (Instructor Services – Instructor Resources – Certification Cards) by clicking on the Certificates & Wallet Cards link: One is the 8.5 x 11 Certificates or 2 x 3 inch business size cards. These documents are in PDF format and fillable, meaning you can fill them in on the screen and then print them.

We discontinued production of badges in 2008 due to lack of demand and high production costs and inventory issues.

They can be accessed from the Paddle Canada & Partner Logo page which has a link from the Instructor Resources/Resources and Policies page.

There could be a number of reasons why:

You have not renewed your membership for the year.  Only paid-up members appear on the list.

You have not checked off ‘YES’ in the Instructor for Hire box in your members account – Click on Edit My Profile , then scroll down to bottom of Instructor Information section (just below First Aid Info fields)  AND you have not checked of ‘YES’ show my profile publicly.

You are missing the certification for that specific discipline (contact office or your appropriate Program Development Committee to fix/find missing records).

Your account is reading ‘Instructor Candidate’ and not ‘Instructor’.

Your Instructor Course might not be yet submitted to the computer system by your Instructor.

Here is a summary of our 3rd Party, 10 million dollar liability.

No, except that they are NOT required to sign the waivers. We suggest continuing to use the waiver forms for the purpose of collection of participant info only. In addition, usage of the form will present a good opportunity for a discussion around the risks associated with the paddling activity.

No. You have to cancel the original course and re-register the correct course level with a new Course ID.

***  For instructor courses, please contact the office for help on re-registering a course and transferring instructor candidates over.

For now, please contact Nathan Vatcher at the PC head office before the clinic to find out how the database is currently handling this type of course. [email protected] or 1-888-252-6292 Ext 13

It is valid for 4 seasons. Before the end of 4 seasons (December 31st of the 4th season) you must teach one course at this level (or higher) and complete one of the five professional development options.

Inactive: Instructors who do not meet all of the Certification Renewal Requirements within the four year certification period will have their certification status changed to inactive.

Retired: After two years of holding an inactive certification, that is a total of six years since their previous certification or certification renewal, the instructor’s certification status will be changed to retired.

To regain active certification, the retired instructor must undertake the normal provisions of a complete instructor course or mentorship.

See Instructor Certification Maintenance Policy for more information.

  1. Ouvrez une session, cliquez sur « Ressources de l’instructeur », puis sur « Mes Cours »
  2. Cliquez sur « Ajouter nouveau cours »
  3. Indiquez tous les renseignements sur le cours, y compris dans la section Instructeur 1
  4. Cliquez sur « Sauvegarder les modifications »
  5. Sur l’écran suivant, vous ajouterez les participants
  6. Cherchez le participant à l’aide de son nom de famille ou de son numéro de membre
    * Cette nouvelle étape sert à assurer que vous ne créerez pas de compte en double pour quelqu’un qui a déjà un compte auprès de Pagaie Canada.
  7. Si un compte apparaît pour le prénom et le nom de famille de cette personne, cliquez sur « Ajouter » Si l’adresse e-mail est obsolète ou qu’une faute d’orthographe est présente, vous pouvez ajouter la personne à votre rapport de cours et modifier son adresse e-mail en cliquant sur “Modifier le profil” dans son rapport de cours après avoir ajouté son compte à votre rapport de cours
  8. Si aucun résultat n’apparaît, cliquez sur « Ajouter un nouveau participant » pour créer un compte auprès de Pagaie Canada pour cette personne; la personne recevra ensuite un courriel avec son mot de passe provisoire.
  9. Lorsque vous aurez ajouté tous vos participants, leur statut de cours passera automatiquement à « Non finalisé »
  10. Attendez jusqu’à ce que le cours soit terminé
  11. Mettez à jour et sauvegardez le statut de chaque participant dans votre liste de cours
    1. Réussite, réussite conditionnelle (Commentaires) et Non finalisé (Commentaires)
  12. Cliquez sur « Soumettre ce rapport »
  13. Payez votre facture, le cas échéant

Une fois votre facture payée, le système fera passer le statut de votre cours à « Completed » (finalisé), enverra par courrier électronique un certificat à l’adresse de courriel de chacun des participants qui a obtenu la mention Réussite et placera l’accréditation ainsi que le certificat dans le compte de Pagaie Canada de chacun des participants, qui pourront ainsi y accéder par la suite.

  1. Création de l’ID du cours : étape Sanctioned (étape de l’approbation)
  2. Soumission du cours : étape Invoiced (étape de la facturation)
  3. Payement de la facture : étape Completed (étape de la finalisation) – les accréditations sont émises par courriel ainsi que sur le compte de Pagaie Canada des participants, qui peuvent ainsi voir la liste de leurs accréditations et une copie de leurs certificats lorsqu’ils ouvrent une session.

Veuillez vous assurer que vous avez ajouté votre signature au bas de votre profil (Tableau de bord – Modifier profil) dans votre compte d’instructeur de façon à ce que la signature apparaisse sur les certificats électroniques qui vous seront envoyés par courriel.

  1. Ouvrez une session, cliquez sur « Ressources de l’instructeur », puis sur « Mes Cours »
  2. Cliquez sur « Ajouter nouveau cours »
  3. Indiquez tous les renseignements sur le cours
    1. Décidez si vous voulez que les candidats paient eux-mêmes leurs frais de cours à Pagaie Canada ou si vous, à titre de Directeur du cours, voulez les payer en leur nom. (Frais de cours payés par : Candidat ou Directequ du cours)
    2. Si vous voulez payer leurs frais de cours, veuillez cliquer sur « Frais de cours payés par directeur de cours »
  4. Cliquez sur « Sauvegarder les modifications »
  5. Indiquez aux participants qu’ils doivent s’inscrire eux-mêmes au cours d’instructeur. Veuillez leur communiquer l’ID du cours et le Nom du cours.
  6. Pour s’inscrire, ils doivent aller à paddlecanada.com et cliquer sur « inscrivez vous dès maintenant! » au bas de la page d’accueil ou utiliser leur compte existant auprès de Pagaie Canada en cliquant sur « Mon adhésion », puis « candidats à l’instructeur ».
  7. Lorsque tous les participants sont inscrits, leur statut de cours passera automatiquement à « Non finalisé ».
  8. Attendez que le cours soit terminé
  9. Mettez à jour et sauvegardez le statut de chaque participant dans votre liste de cours
    1. Réussite, réussite conditionnelle (Commentaires) et Non finalisé (Commentaires)
  10. Cliquez sur « Soumettre ce rapport »
  11. Cliquez sur « Soumettre ce rapport » (si vous avez sélectionné Frais du cours payés par Directeur du cours)

*Les cours d’instructeur doivent passer directement au stade Completed si l’option « Frais payés par le candidat » a été choisie lors de la création du cours.

Veuillez vous assurer que vous avez ajouté votre signature au bas de votre profil (Tableau de bord – Modifier profil) dans votre compte d’instructeur de façon à ce que la signature apparaisse sur les certificats électroniques qui vous seront envoyés par courriel.

  1. Ouvrez une session dans votre compte de directeur de cours, cliquez sur « Services aux moniteurs », puis sur « Mes cours ».
  2. Cliquez sur « Ajouter un nouveau cours ».
  3. Indiquez tous les détails du cours, puis cliquez sur la boîte« Stage uniquement – Aucune certification remise ».
  4. Cliquez sur « Sauvegarder ».
  5. Sur l’écran suivant, vous indiquerez le nombre de personnes auxquelles vous avez enseigné (pour les stages, il suffit d’indiquer le nombre de participants; inutile de donner les noms au long).
  6. Cliquez sur « Soumettre ce rapport ».
  7. L’identifiant du cours passera au stade « Facturé ».
  8. Cliquez sur « Services aux moniteurs – Voir mes factures ».
  9. Payez la facture de 5 $.
  10. Le stage passera ensuite au stade « Complété ».

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